How to Cancel 24 Hour Fitness Membership (Step-by-Step Guide)

Thinking about how to cancel your 24 Hour Fitness membership? Whether you’re switching gyms, cutting expenses, or simply don’t use your membership enough, this guide will show you exactly how to cancel 24 Hour Fitness membership—online, in-person, over the phone, and through the app.

We’ll also cover the 24 Hour Fitness cancellation policy, potential cancellation fees, customer service contact details, and refund policies to make the process as smooth as possible.

How to Cancel 24 Hour Fitness Membership

Can You Cancel 24 Hour Fitness Membership Online?

Yes! 24 Hour Fitness does allow online cancellations, but only in specific circumstances. Here’s how you can check if you’re eligible:

Log into Your Account: Visit the 24 Hour Fitness website and sign in.
Go to the Membership Page: Click on “Membership” and look for a cancellation option.
Follow the Instructions: If your membership qualifies for online cancellation, the system will guide you through the process.
Confirmation: You should receive an email confirming the cancellation.

🚨 Note: Some memberships (such as prepaid or promotional plans) may not be eligible for online cancellation. If you don’t see the option, you’ll need to cancel through other methods.

How to Cancel 24 Hour Fitness Membership (All Methods)

1. Canceling Online

Go to 24HourFitness.com
Log into your account
Check if you are eligible for online cancellation
Follow the steps and confirm cancellation

2. Canceling via Phone

You can cancel by calling 24 Hour Fitness customer service at (866) 308-8179. Here’s how:

Call during business hours (Monday–Friday, 5 AM–6 PM PST).
Provide your membership ID and personal details for verification.
Request a cancellation confirmation email.

3. Canceling via Mail

If you prefer, you can send a cancellation request via mail. Here’s how:

Write a cancellation letter including your full name, address, membership ID, and reason for cancellation.
Mail it to: 24 Hour Fitness, P.O. Box 2689, Carlsbad, CA 92018
Keep a copy of your request and track delivery.

4. Canceling In-Person

Visit your nearest 24 Hour Fitness gym.
Request a membership cancellation form at the front desk.
Fill out the form and submit it.
Ask for a cancellation receipt.

5. Canceling via the 24 Hour Fitness App

Open the 24 Hour Fitness app (available on iOS & Android).
Navigate to your account settings.
Look for the “Manage Membership” section.
Follow the cancellation prompts.

📌 Pro Tip: Always request a cancellation confirmation email to avoid future billing issues.

24 Hour Fitness Cancellation Policy

Understanding the 24 Hour Fitness cancellation policy is crucial to avoid unexpected fees. Here’s what you need to know:

Month-to-Month Memberships: You must provide a 7-day notice before your next billing cycle to avoid another charge.
Prepaid & Annual Memberships: These cannot be canceled early but may qualify for a refund under special circumstances (e.g., medical issues, relocation).
Trial & Promotional Memberships: Some special memberships have different cancellation rules, so always check your contract.
Personal Training Subscriptions: These require separate cancellation and may have their own policies.

24 Hour Fitness Cancellation Fees

There are no cancellation fees for month-to-month memberships, but prepaid memberships may be non-refundable. Some locations may charge a cancellation processing fee (around $49) if you’re breaking a contract.

Does 24 Hour Fitness Offer Refunds?

Refunds are not guaranteed, but you may qualify in specific cases:

✅ Medical Conditions: Provide a doctor’s note stating you cannot continue gym activities. ✅ Relocation: If you move 15+ miles from any 24 Hour Fitness location, you may be eligible. ✅ Gym Closure: If your location permanently closes, you may receive a prorated refund.

❌ No Refunds for Voluntary Cancellations: If you cancel for personal reasons, you won’t get a refund for unused time.

24 Hour Fitness Customer Service Contact Info

Phone: (866) 308-8179
Email: support@24hourfitness.com
Live Chat: Available on the official website
Mail: P.O. Box 2689, Carlsbad, CA 92018

FAQs About 24 Hour Fitness Membership Cancellation

1. Can I cancel 24 Hour Fitness anytime?

Yes, but month-to-month plans require 7 days’ notice, while prepaid plans usually cannot be canceled.

2. Why can’t I cancel my 24 Hour Fitness membership online?

Some memberships require in-person or phone cancellations due to contract terms.

3. Can I get a refund if I cancel?

Refunds are only given for medical reasons, relocation, or gym closures.

4. What is the 24 Hour Fitness cancellation phone number?

Call (866) 308-8179 for cancellations.

5. How do I freeze my 24 Hour Fitness membership instead of canceling?

You can freeze your membership for $7.50/month by calling customer service.

6. Can I cancel my membership through the app?

Yes, some users can cancel via the 24 Hour Fitness app under “Manage Membership.”

7. How long does it take to cancel?

Cancellations usually take 7-10 business days to process.

8. Will I still be charged after canceling?

If you cancel less than 7 days before billing, you may be charged for one more cycle.

9. Do I need to visit the gym to cancel?

No, but in-person cancellations may be faster and ensure proper processing.

10. Can I dispute a charge after cancellation?

Yes, contact customer service or your bank if you see unauthorized charges.

11. How do I cancel a prepaid membership?

Prepaid plans usually can’t be canceled early unless for medical or relocation reasons.

12. Can I cancel 24 Hour Fitness via email?

No, email support does not process cancellations. Call or visit instead.

13. What happens if I cancel mid-month?

You won’t receive a refund for unused days.

14. Can I rejoin after canceling?

Yes, but you may need to pay a new initiation fee.

15. Does 24 Hour Fitness have a cancellation confirmation?

Yes! Always request an email confirmation after canceling.

Final Thoughts

Canceling your 24 Hour Fitness membership doesn’t have to be complicated. Whether you choose to cancel online, in-person, via phone, or through the app, following these steps will ensure a smooth process.

If you’re considering cancellation due to costs, you may want to explore freezing your membership instead. However, if you’re set on leaving, ensure you get a confirmation email to avoid unexpected charges!